Legal
Legal documents
Every text that applies while you use the Urfa Cebinde app, the urfacebinde.com site and the business panel. Each document shows its version and last update beside it.
For everyone
- Terms of UseSets the rules between you and the service provider when you use the Urfa Cebinde app and the urfacebinde.com site.Last updated: 26 October 2026
- Privacy PolicyExplains which personal data the Urfa Cebinde app processes, why, with whom it is shared and for how long it is kept.Last updated: 26 October 2026
- KVKK Disclosure NoticeInforms you, under Article 10 of the Turkish data protection law (KVKK), of the controller, the data processed, purposes, legal bases, transfers and your rights.Last updated: 26 October 2026
- Explicit Consent TextExplains, one by one, the processing that can be done only with your explicit consent: location sharing, marketing and transfers abroad.Last updated: 29 September 2026
- Commercial Electronic Message ConsentExplains through which channels you will receive campaign and announcement messages, how consent is recorded and how to opt out.Last updated: 29 September 2026
- Community GuidelinesDescribes the conduct rules for posts, comments, messages and contests in the Urfa community and the consequences of breaking them.Last updated: 26 October 2026
- Cancellation and Refund PolicyExplains how store and card purchases, subscriptions, the blue tick and GALA Star are cancelled and in which cases a refund is made.Last updated: 29 September 2026
- Cookie PolicyExplains which cookies the urfacebinde.com site and the panels use and why, that there are no third-party trackers, and how to manage your preferences.Last updated: 29 September 2026
- Order Preliminary Information FormInforms you, before you pay a food or flower order online in the app, of the parties, the items, the price, delivery, cancellation and refunds (a draft awaiting legal review).Last updated: 26 October 2026
- Order Distance Sales AgreementGoverns the parties, price, delivery, cancellation and refunds of food and flower orders paid online in the app (a draft awaiting legal review).Last updated: 26 October 2026
For businesses
- Business Membership AgreementGoverns a business’s listing in Urfa Cebinde, its packages, orders, advertising products, staff accounts and responsibilities.Last updated: 29 September 2026
- Food Order and Delivery AgreementGoverns the order acceptance, preparation, delivery, payment at the door, cancellation and food safety duties of a business that takes food orders through the app and delivers them itself.Last updated: 4 October 2026
- Florist Sales and Delivery AgreementGoverns the order acceptance, delivery day and slot, recipient details, freshness and substitution, card message, payment, cancellation and recipient data duties of a florist that opens a catalogue in the app’s flower module.Last updated: 29 September 2026
- Distance Sales AgreementGoverns the sale, delivery, right of withdrawal and dispute routes for packages and advertising products bought by card from the web business panel.Last updated: 29 September 2026
- Preliminary Information FormInforms you, before card payment, of the seller, the product, the price, delivery, the withdrawal exception and complaint routes.Last updated: 29 September 2026